We will probably never stay here again and I advise everyone. DO NOT order meals. It is a waste of money. You will get better food at TACO BELL. ( how can you cook and eat a meal and clean up and be out of a room in 30 minutes)
Our room was beautiful, spacious and well-furnished. Be warned though that there is no housekeeping service. We stayed here for 5 days. We were out during the day everyday to explore the city/mountains. Would have been nice if they did some tidying up while we were gone and come home to a clean room. We also had to take out our own trash. Had to call desk every time to get new towels and replenish toiletries. I like to relax, unwind and have fun while on vacation, not do any chores! For this reason, probably won't stay here again. I expected hotel-type service with daily housekeeping at least (for the price we paid). At check in, they didn’t really explain much or tell us a little bit about the property and the way they do things, it was all sign here, initial there and here are your keys. So by the 3rd day, we were confused as to why no cleaning has been done. Partly my fault I guess for not asking when I booked. Bed could improve. Location was excellent, close to everything.
Spacious, clean, well kept. Beautiful fireplace, beautiful scenery
Whitney was so rude to me on the phone. She hung up on me. We should have cancelled our reservations right then. I called back next day to talk to Emily ( manager) was put on hold for so long I finally hung up. If Emily is like Whitney. Wouldn't have done any good to report a complaint.
Highly recommended. Local shopping Tanger Outlet for all you shoppers
Very well kept. Extremely comfortable. We had 3 bedroom suite. Plenty of space for my family of 3 children. Lazy river and pool were wonderful. The arcade is small and a couple of games took our money but front desk immediately refunded. Very close to main Pigeon Forge area but far removed enough to be relaxing and quiet.
However , we did meet our son there the next day as planned. He had paid for our meals. The food was TERRIBLE. We could not eat it. The food was picked up at a local grocery store. Some of it was frozen and was to be cooked in a microwave. We were to check out on Tuesday at 11:00am. At 10:30 am. Our lunch arrived. 4 raw steaks. 4 unbaked potatoes. Frozen mac and cheese. No one told us where a grill was, if it was gas, if we needed charcoal etc.NO steak seasoning. Etc and we had to be out of the room in 30 minutes to check out. A total waste of money. POOR PLANNING ON RESORT's part.
Our son made reservations for us to meet him at Riverstone for Christmas. I called 2 weeks ahead of time to see if my husband and I could arrive a day early. ( to see if there was any room available). The person on the phone named Whitney was very rude. Never told me if a room was available. Just kept saying " you have to get out by 11:00 am and your other room won't be ready till 4:00" I told her that was fine, we would just get a room somewhere else. She said "well, they will make you get out at 11:00 too!!!" We did arrive a day early but did not stay at Riverstone. We go a room elsewhere.
Exceptionally clean, well maintained grounds, beautiful high end finishes in the rooms. Rooms are very large and nicely decorated. In a word - luxurious. Very large indoor pool; 24 hour coffee service; what's not to like.
Riverstone Resort Spa is a US Lodging based in Pigeon Forge, Tennessee. Riverstone Resort Spa is located at 212 Dollywood Ln, Pigeon Forge, TN 37868, USA.
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